Last Updated: June 24, 2026

Thank you for shopping with Shy Beauty Skincare. We are committed to delivering your products safely and efficiently. Please review our shipping policy below.

Order Processing Time

  • All orders are processed within 1–3 business days after payment is received.
  • Orders are not processed, shipped, or delivered on Sundays or statutory holidays.
  • During high-volume periods, promotions, or holidays, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Time

Canada Shipping

  • Processing Time: 1–3 Business Days
  • Delivery Time: 3–7 Business Days

United States Shipping

  • Processing Time: 1–3 Business Days
  • Delivery Time: 5–10 Business Days

International Shipping

  • Delivery times vary by destination and customs processing.

Please note that shipping time estimates do not include processing time.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping: We offer FREE Standard Shipping on orders over $150 CAD before taxes (where applicable).

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active after shipment.

Pre-Orders

Products marked as Pre-Order will ship on the date specified in the product description.

If your order contains both in-stock and pre-order items, the entire order will be shipped once the pre-order item becomes available. To receive in-stock items sooner, please place separate orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Shy Beauty Skincare is not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to incorrect shipping information
  • Additional shipping fees resulting from address corrections
  • If a package is returned due to an incorrect address, the customer will be responsible for any reshipping costs.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Severe weather conditions
  • Courier service disruptions
  • Customs inspections
  • High shipping volumes during holidays
  • Other circumstances beyond our control

Shy Beauty Skincare is not responsible for delays caused by shipping carriers.

Customs, Duties & Taxes

  • For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
  • These fees are not included in the purchase price or shipping cost.
  • Please contact your local customs office for additional information regarding import regulations and fees.

Lost or Stolen Packages

  • Once an order has been marked as delivered by the carrier, Shy Beauty Skincare is not responsible for lost, stolen, or misplaced packages.
  • If you experience delivery issues, please contact the shipping carrier directly using your tracking information.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: shybeautyskincare1@gmail.com

WhatsApp: 437-673-7544

Burlington, Ontario, Canada